Job summary
The Communications and Marketing Assistant plays a key role in supporting Navigo's storytelling, digital presence and community engagement. Working closely with the Communications Lead, you'll help plan and deliver creative content that reflects the voices, experiences and achievements of our staff and service users.
This is an active, on the ground role. You'll spend time across Navigo services and trading arm locations, building relationships, spotting content opportunities and capturing photos, videos and stories that bring our work to life. You'll help deliver campaigns, support media activity, update digital channels and ensure our brand is represented consistently and professionally.
Please note the earliest start date for this position is 01st June 2026.
Main duties of the job
The Communications and Marketing Assistant supports the creation and delivery of high quality content across Navigo's social media, websites, campaigns and digital channels. You'll gather stories and updates from services, produce engaging posts and videos, support media relations, assist with events and help maintain a strong, positive public profile for Navigo and its trading arms.
The role involves regular travel across Navigo sites to capture photography, video and human interest stories; supporting the management of digital platforms; helping deliver marketing campaigns; and contributing to internal communications. You'll also assist with basic coordination tasks, maintain organised content libraries and help monitor the performance of digital activity.
This role is ideal for someone who is creative, confident working independently, and passionate about telling meaningful stories that reflect Navigo's values and community impact.
About us
Hello
We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people who want to make a difference.
Come and Join us
Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.
Should you require any assistance in completing this application due to a disability or other needs please contact
Details
Date posted
25 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Pro Rata (Rates as of April 2026)
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
B
Job locations
Navigo House, 3-7 Brighowgate
Hybrid of office/other service locations and working from home
Grimsby
DN32 0QE
Job description
Job responsibilities
Job Summary
The post holder will support the delivery of high quality, creative and effective communications and marketing activity for Navigo Health and Social Care CIC, ensuring strong representation of its services, people and values across all channels. This includes supporting activity for Navigo's trading arms Grimsby Garden Centre, Nurtrio, RESPECT Training and CAMs Care UK as part of the wider organisational communications approach.
Working under the guidance of the Communications Lead, the post holder will contribute to the development and implementation of marketing plans, campaigns and digital content that enhance Navigo's reputation, strengthen engagement with service users, staff, partners and the wider community, and support income generation across the organisation.
The role requires the ability to work independently, manage multiple priorities and uphold Navigo's values while supporting governance, quality and organisational processes.
Key Relationships
Directors
Colleagues across Navigo and the trading arms
Membership representatives
Local NHS organisations
External agencies, businesses and community partners
News media
General public
Service users
Principal duties and responsibilities
Marketing and Communications
Content gathering across all sites - actively travel to Navigo services and, where required, its trading arms (Grimsby Garden Centre, RESPECT, CAMs Care UK and Nurtrio) to capture on the ground content including photos, videos, interviews, service updates and human interest stories for social media and digital channels.
On site presence maintain a regular, visible presence across Navigo locations to build relationships, identify content opportunities and ensure authentic representation of services, with additional visits to trading arms as needed.
Social media content creation produce engaging, high quality content for Navigo's corporate channels, including short form video, photography, staff stories, service user features and behind the scenes insights, while also supporting trading arm channels
Digital communications contribute to Navigo's corporate digital presence; support the management of trading arm social media accounts; update websites with fresh, site based content; liaise with external developers when required.
Job description
Job responsibilities
Job Summary
The post holder will support the delivery of high quality, creative and effective communications and marketing activity for Navigo Health and Social Care CIC, ensuring strong representation of its services, people and values across all channels. This includes supporting activity for Navigo's trading arms Grimsby Garden Centre, Nurtrio, RESPECT Training and CAMs Care UK as part of the wider organisational communications approach.
Working under the guidance of the Communications Lead, the post holder will contribute to the development and implementation of marketing plans, campaigns and digital content that enhance Navigo's reputation, strengthen engagement with service users, staff, partners and the wider community, and support income generation across the organisation.
The role requires the ability to work independently, manage multiple priorities and uphold Navigo's values while supporting governance, quality and organisational processes.
Key Relationships
Directors
Colleagues across Navigo and the trading arms
Membership representatives
Local NHS organisations
External agencies, businesses and community partners
News media
General public
Service users
Principal duties and responsibilities
Marketing and Communications
Content gathering across all sites - actively travel to Navigo services and, where required, its trading arms (Grimsby Garden Centre, RESPECT, CAMs Care UK and Nurtrio) to capture on the ground content including photos, videos, interviews, service updates and human interest stories for social media and digital channels.
On site presence maintain a regular, visible presence across Navigo locations to build relationships, identify content opportunities and ensure authentic representation of services, with additional visits to trading arms as needed.
Social media content creation produce engaging, high quality content for Navigo's corporate channels, including short form video, photography, staff stories, service user features and behind the scenes insights, while also supporting trading arm channels
Digital communications contribute to Navigo's corporate digital presence; support the management of trading arm social media accounts; update websites with fresh, site based content; liaise with external developers when required.
Person Specification
Additional Criteria
Essential
* Confidence and ability to establish effective working relationships
* Calm under pressure, able to plan, multi-task and prioritise while maintaining standards
* Able to engage and motivate others
* Able to work effectively as part of a team
* Flexible approach to working arrangements
* Strong attention to detail and accuracy
* Self-motivated
* Commitment to self-development, willing to receive and act upon constructive feedback
Qualifications
Essential
* Sound educational background
* English A Level or equivalent
Desirable
* A relevant qualification in communications, journalism or marketing
* Previous experience in NHS/public sector communications or marketing
Experience
Essential
* Ability to work on own initiative
* Ability to work within a team
* Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Access and Outlook)
* Working knowledge of social media platforms
* Experience of writing content for publication
* Experience of working in a busy/demanding environment
Desirable
* Working within a change environment
* Experience of scheduling/co-ordination activities and/or resources
* Experience of website development and maintenance
* Professional experience of managing social media
* Working knowledge of advanced Adobe design software
Knowledge
Essential
* A good understanding of marketing good practice
* Sensitive to confidential environment
* Understanding and knowledge of work policies and procedures
* Understanding of NHS Confidentiality issues
Person Specification
Additional Criteria
Essential
* Confidence and ability to establish effective working relationships
* Calm under pressure, able to plan, multi-task and prioritise while maintaining standards
* Able to engage and motivate others
* Able to work effectively as part of a team
* Flexible approach to working arrangements
* Strong attention to detail and accuracy
* Self-motivated
* Commitment to self-development, willing to receive and act upon constructive feedback
Qualifications
Essential
* Sound educational background
* English A Level or equivalent
Desirable
* A relevant qualification in communications, journalism or marketing
* Previous experience in NHS/public sector communications or marketing
Experience
Essential
* Ability to work on own initiative
* Ability to work within a team
* Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Access and Outlook)
* Working knowledge of social media platforms
* Experience of writing content for publication
* Experience of working in a busy/demanding environment
Desirable
* Working within a change environment
* Experience of scheduling/co-ordination activities and/or resources
* Experience of website development and maintenance
* Professional experience of managing social media
* Working knowledge of advanced Adobe design software
Knowledge
Essential
* A good understanding of marketing good practice
* Sensitive to confidential environment
* Understanding and knowledge of work policies and procedures
* Understanding of NHS Confidentiality issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Navigo Health and Social Care CIC
Address
Navigo House, 3-7 Brighowgate
Hybrid of office/other service locations and working from home
Grimsby
DN32 0QE
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Navigo Health and Social Care CIC
Address
Navigo House, 3-7 Brighowgate
Hybrid of office/other service locations and working from home
Grimsby
DN32 0QE
Employer's website
(Opens in a new tab)
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