One 21 hour post to be worked on a 3-week rolling pattern (across all SMT sites)
One 12 hour post weekend only (primarily based at Kelham Island Museum)
The Job:
The role of the Retail Assistant is to:
* Provide exceptional customer service to all visitors within retail spaces
* Ensure public safety and the security of retail stock, cash, collections, and buildings.
The Bigger Picture:
* Enhance the overall visitor experience by providing exceptional customer service in Sheffield Museums Trust retail spaces
* Maintain a good knowledge of products, merchandising standards, and the city’s wider retail offer
* Maintain a good knowledge and understanding of the work of Sheffield Museums Trust whilst actively promoting the work of the Trust including encouraging donations and Friends’ memberships
* Maintain a good knowledge of emergency procedures; assist in emergency situations and be responsible for the health and safety of visitors and colleagues.
* Help in delivering against Sheffield Museums Trust strategic plan
The Day to Day
You will be responsible for:
* Providing exceptional customer service to all visitors within retail spaces
* Engage with customers by proactively promoting sales and the upselling of products within the retail space
* Maintain an understanding of products and best sellers to ensure that sales are maximised wherever possible
* Record refunds and complaints reporting any issues
* Process deliveries, damages, and general retail administration
* Process cash and card transactions, including cashing up at the end of the day
* Ensure that the retail space is restocked daily, and that shop presentation is maintained throughout the retail space
* Undertake training and development as required
* Take part in stocktakes throughout the year, including annual stocktake for year end
* Support and work with volunteers within the retail team
* Be available to work out of hours, across all sites in emergency situations
* Responsibility for your own safety, the safety of colleagues and visitors and the handling of cash and stock adhering to Sheffield Museums policies and procedures
* Undertake any other reasonable duties that may be required by the Retail Manager
Location
Sheffield
£10.90 per hour (pay award pending)
Type of Contract
Part Time
Hours
1 x 12 hours & 1 x 21 hours
Closing Date
10-04-2024
How to Apply
The closing date for this post is 12noon Wednesday 10 April 2024. All applications should be submitted using our Networx Recruitment system. Please note we do not accept CV’s. No agencies please.Interviews to take place on Friday 19 April 2024For an informal conversation about the role, please contact Stephanie Marsh, Retail Manager stephanie.marsh@sheffieldmuseums.org.uk
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