Join to apply for the Online Trading Manager role at Furniture Village.
This position is based in Milton Keynes and offers a full‑time, permanent role with a competitive salary. Your actual pay will be based on your skills and experience – speak with a recruiter to learn more.
Base pay range
We have an exciting opportunity for a Online Trading Manager to join our team. You will join us on a full‑time, permanent basis and receive a competitive salary.
About the Online Trading Manager role
As Furniture Village moves forward with digital growth, we are looking for a results‑focused Online Trading Manager to take ownership of our eCommerce performance and growth. In this role you will drive online sales by maximising conversion, ensuring products are presented compellingly, and optimising the customer journey. You will use data and insights to shape trading decisions, deliver impactful merchandising, and test new ideas that enhance both customer experience and commercial outcomes. We want someone proactive, customer‑centric, and thriving in a fast‑moving digital retail environment.
Responsibilities
* Own the day‑to‑day trading of the website to deliver sales, margin, and digital KPIs
* Develop and implement weekly, monthly, seasonal, and annual trade plans aligned with revenue, margin, and EBITDA targets
* Lead trade meetings to review performance, share insights, and identify future opportunities to drive growth
* Manage weekly and monthly forecasting of sales KPIs
* Collaborate with the Buying team on range availability and product opportunities
* Collaborate with the wider Multichannel team to develop and manage the digital trading calendar, ensuring alignment with marketing campaigns, product launches, promotions, and seasonal activity
* Work cross‑functionally with Content, UX/UI, CRM, and Performance Marketing to ensure seamless execution of campaigns and traffic‑driving activity
* Monitor and analyse on‑site performance (conversion, bounce rate, AOV, exit rates, category/product/homepage metrics)
* Manage trading reports and dashboards to track KPIs and share insights with senior leadership
* Adopt a data‑led approach to decision‑making using analytics tools & platforms; experience in GA & Contentsquare is preferred
* Deliver best‑in‑class on‑site visual merchandising and customer experience
* Manage and optimise smart search & merchandising platforms to enhance product discovery, personalisation, and relevance
* Work closely with the UX team to support experimentation activity, interpret results to inform optimisation strategies, and analyse behavioural data to drive continuous improvements across the funnel
Key skills and attributes
* Proven experience in eCommerce trading within a retail or consumer brand environment; furniture retail experience preferred
* Strong commercial acumen with a track record of delivering sales growth, margin improvement, and digital KPIs
* Deep understanding of eCommerce metrics and analytics, with hands‑on experience using GA, Contentsquare, or similar tools; experience managing advanced search and merchandising platforms (e.g., Algolia, Advanced Commerce, Nosto)
* Strong understanding of digital marketing levers (CRM, performance marketing, content) and how they impact trading performance
* Excellent stakeholder management and cross‑functional collaboration skills
* Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment
Benefits
* A competitive salary
* 28 days annual leave (including bank holidays)
* Generous group personal pension
* Excellent staff discount
Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.
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