About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
JOB DESCRIPTION:
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
We are currently is seeking a Spa Therapist to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
PRIMARY ROLE RESPONSIBILITIES:
1. Greet guests at reception to deliver a memorable experience
2. Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
3. Maintain a professional, clean environment ensuring that our guests/members are comfortable
4. Fully understand existing treatments and procedures to effectively deliver a world class service
5. Ensure that all treatment rooms are prepared and fit for purpose
6. Attend weekly/monthly team meetings and events
7. Deliver exceptional aftercare and retail recommendations to all clientele
8. High standards of presentation and cleanliness are maintained at all times
9. Delivering brand standards
10. Booking in clients and taking phone calls
11. Achieving treatment and retail targets
BENEFITS:
12. Exclusive room rates for you and your family
13. 20% off dining at our hotel, 50% off at Hale Country Club & Spa
14. Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
15. In-person or video GP consultations, discounted prescriptions, and physiotherapy
16. Increasing annual leave with service, plus your birthday off
17. Continuous learning and development opportunities
18. £250 bonus for referring a friend
19. Complimentary meals during shifts and provided uniforms
20. Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
21. Access to in-house Wellbeing Program
22. Pension scheme for financial stability
APPLICANT REQUIREMENTS:
23. Specific experience within a spa/health club environment
24. Qualified to NVQ level 3 or equivalent
25. Experience with ESPA and Elemis is preferred but not essential
26. Impeccable attention to detail and customer service experience
27. Proven experience working as part of a successful team with excellent interpersonal skills
28. Knowledge in our brands NVQ level 3 beauty therapy or equivalent
29. Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities
ABOUT THG EXPERIENCE
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
APPLY
To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.