Complaints administrator

ExtraCare Charitable Trust are looking for a Complaints Administrator!

Are you an experienced Complaints Administrator looking to develop your career with an award winning, forward-thinking charity?

We have an exciting opportunity for a Complaints Administrator to join our team based at our Head Office in Coventry. At The ExtraCare Charitable Trust, you'll play a vital role in ensuring our complaints process is managed efficiently and professionally, helping us continuously improve the services we provide.

The ideal candidate will have previous demonstrable experience within a similar role, be flexible, motivated and adaptable to change. If this sounds like you, please read on for more details!

Key Duties:

• Monitor the corporate complaints inbox. Record and triage complaints consistently and promptly. Ensure all such complaints are effectively prioritised, categorised and actioned.
• Manage the response for complaints which are directed to Head Office including allocating to appropriate management to lead the complaint review, and response.
• Liaise with location staff to ensure that location-level complaints are appropriately prioritised / categorised, recorded, and assigned to an appropriate member of staff for resolution.
• Monitor complaints timescales to ensure responses are provided in line with the Complaint...