Job Summary
Reporting to the Cluster Director, the Data Centre Manager (DCM) is responsible for the day‑to‑day management and successful operation of the site. The role includes Data Centre Management, customer implementations, operational continuity, reporting, and day‑to‑day management of the VIRTUS team and 3rd party contractors.
Responsibilities
* Technical Resource:
o Facilities Management – Managing FM Provider, H&S and Compliance.
o Responsible Operations Financial Budgeting.
o Site level Procurement.
o Site Risk Management.
o Ensure Emergency Operating Procedures (EOPs), Standard Operating Procedures (SOPs) and Method of Operations (MOP) are in place and accurate for their site(s); provide assistance for other sites including peer review.
o Critical infrastructure asset management and asset lifecycle.
o Audit aware and support frequent audit process.
o Capacity management including power, floor space and assisting with forecasting loadings.
o Change management approval – site level responsibility.
o Support FM team with Incident and problem management.
o Manage new and existing customer requirements (site tours, reporting and service reviews etc).
o Day‑to‑day operations and customer requirements including small projects.
o Participation on Data Centre scenario testing, track and log issues with any lessons learned.
o Manage internal cabling (and external carrier fibres) to a high standard.
o Manage equipment lifecycle – budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning.
* Site Availability:
o All activities with zero downtime focus and adequate risk analysis and mitigation.
o Awareness of customer contractual SLA’s and KPI’s.
o Manage and Escalate any potential customer affecting issues.
o DCM part of incident response process and may be required to respond out of hours.
* Third Party Monitoring:
o Support day‑to‑day performance management of FM Service Provider ensuring all sub‑vendors work is completed to a high standard.
* Team Management:
o Create a positive, team‑work focused environment, encourage cross‑departmental collaborative working and lead by example.
o Actively manage and coach direct reports, creating opportunities to share knowledge and continuous improvement.
o Attend site in the event of unplanned circumstances as required.
o Ensure team knows correct escalation processes for all issues.
* Planned Preventative Maintenance:
o Validate all PPM’s are completed on time and manage any faults or advisories that are reported, logging and tracking through to completion.
* Reporting:
o Assist with monthly reporting on customer power usage, PUE, capacity, trackers, board packs and ensure all information is correct and delivered on time.
o Provide quality updates for the daily call and attend weekly/monthly service review, maintenance and construction meetings.
* General Responsibilities:
o Ensure a safe and healthy working environment and comply with all company and client policies and procedures.
o Maintain the Data Centre to a high visual standard at all times.
Normal working hours are Monday to Friday with participation in the escalation management on‑call rota and out‑of‑hours working to oversee critical work and manage serious issue escalation.
Person Specification
* Experience in a Data Centre or other similar critical management role.
* Experience managing a team and creating a positive team environment.
* Strong process management and development experience in a live operational environment.
* Extensive real‑time Incident / Fault management experience in a business‑critical environment.
* Manage 3rd party suppliers to deliver against stringent SLA’s.
* Financial and budget management.
* Good understanding of Health and Safety, ISO standards, compliance, BMS, PMS, fire systems and knowledge of Data Centre Customer installations – racks, HAC, cabling, cross‑connects, power, testing and customer acceptance.
* Experience with customer ticket logging systems; MAXIMO and Service Now desired.
* Attention to detail with high personal standards and the desire to complete tasks on time.
This role includes an on‑call element, requiring participation in an out‑of‑hours on‑call escalation rota.
Per VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
VIRTUS is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment.
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