Responsibilities
* All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.
* Provide introduction and mandatory CBT training on systems for all new employees/contractors.
* When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
* Complete backups of live and reference platforms.
* Provide advice and assistance to 4th line SMEs when required
* Production of KBA's and/or Work Instructions to enable and assist colleagues
* Resolve and implement Ad-hoc work requests raised against the queue.
* Search for new processes to drive CSI improvements.
Qualifications
* Advanced Knowledge and experience of Solaris 10
* Advanced Knowledge and experience UNIX/HPUX
* Advanced Knowledge and Experience of Oracle 8-10g
This role will require you to be willing and eligible to undergo a high level of UK security clearance
If you\'re interested in the above, apply or reach out to (see below)
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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