Service Advisor Contract: Permanent, Full-time Location: Carlisle Hours: Monday to Friday, 8.15am – 5.15pm Saturday mornings on a rota, 8.15am – 12.30pm Salary: £27000 basic time and a half for every saturday We’re recruiting a Service Advisor to join a busy and well-established dealership, where customer care and teamwork sit at the heart of everything they do. This role is ideal for someone who enjoys working with people, stays calm in a fast-paced environment, and takes pride in delivering a high standard of service. As a Service Advisor, you will be a key point of contact for customers throughout their service journey, ensuring they feel informed, supported, and looked after from start to finish. The role: You’ll be responsible for coordinating service bookings, communicating clearly with customers and the workshop team, and ensuring all administration is completed accurately and on time. This is a varied role where no two days are the same and where attention to detail and a friendly, professional approach are essential. Key responsibilities: • Welcoming customers in a friendly and professional manner • Managing service bookings using a digital diary system • Advising customers clearly and honestly on work required, including any additional recommendations identified during vehicle checks • Keeping customers updated on progress throughout their visit • Maintaining accurate and up-to-date customer records • Completing all administration, including invoicing and job documentation • Preparing upcoming bookings by confirming appointments, checking parts availability, recalls, and service plans • Handling payments in line with company procedures • Coordinating courtesy vehicles, ensuring they are ready for customer use • Liaising closely with the workshop team to monitor progress and resolve queries • Supporting customer follow-up processes to maintain high satisfaction levels • Building positive working relationships with customers, colleagues, suppliers, and external partners About you: • Friendly, approachable, and customer-focused • Confident communicator with a professional manner • Organised, reliable, and able to prioritise effectively • Comfortable working both independently and as part of a team • Proactive with a positive attitude and willingness to take ownership of the role • Previous experience in a customer service or service advisor role would be beneficial, but not essential If you enjoy working with people, take pride in delivering excellent service, and want to be part of a supportive and professional team, we’d love to hear from you. Apply today or contact Simon Kean on Simon.Kean@NXTRecruitment.co.uk for more information. NXT Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you agree to our terms, conditions, and privacy policy, which can be found on our website.