Aftersales Manager – Busy Car Dealership (Reading) Salary: £40,000 – £60,000 OTE (Basic + Bonus) Location: Reading
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About the Role Our client, a busy and well-established car dealership in Reading, is looking for an experienced Aftersales Manager to lead their Service and Parts operations. This is a fantastic opportunity to join a thriving business where customer satisfaction and operational excellence are at the forefront.
The successful candidate will be responsible for driving aftersales performance, managing a dedicated team, and ensuring the delivery of a first-class customer experience.
Key Responsibilities Lead and manage the Aftersales department (Service & Parts), ensuring smooth day-to-day operations.
Drive departmental performance in line with manufacturer and dealership KPIs (profitability, CSI, labour efficiency, etc.).
Manage, motivate, and develop a high-performing team of Service Advisors, Technicians, and Parts personnel.
Ensure compliance with all manufacturer standards, warranty procedures, and company policies.
Analyse departmental performance, implement improvement strategies, and maximise revenue opportunities.
Maintain a strong focus on customer experience, handling escalations and ensuring customer retention.
Control budgets, costs, and stock management to achieve departmental profitability.
About You Proven track record in a senior Aftersales role within a franchised car dealership.
Strong leadership and people-management skills with the ability to motivate a team.
Commercially astute with a focus on financial performance and operational efficiency.
Excellent communication and customer service skills.
Organised, results-driven, and able to thrive in a fast-paced environment.
Knowledge of DMS systems (e.g., Kerridge/Keyloop, Pinnacle, CDK) desirable.
What’s on Offer Competitive basic salary with OTE of £40,000 – £60,000.
Performance-related bonus scheme.
Company car or car allowance (subject to client offering).
Ongoing manufacturer and group training.
Opportunity to join a successful and supportive dealership environment.
PandoLogic. Keywords: Automotive Sales Manager, Location: Reading, ENG - RG1 6PH