Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Croydon dealership. As a Customer Consultant will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need
1. Talk and listen to the customer to build rapport and accurately qualify their requirements
2. Demonstrate the most suitable options to the customer, encouraging them to experience the product
3. Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
4. Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle
5. Personally, handover the vehicle and introduce the customer to the service team to secure future business
6. Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
7. Ensure that the Sales Process is followed in full
8. Build a relationship between yourself and the service team
9. Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
10. Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
11. Complete all administration required, accurately and on time
12. Deliver excellent service to everyone making sure their experience is memorable
13. Attend appointments booked by our Sales Enquiry Team
Your Skills
14. Have previous experience as a Customer Consultant
15. Proven track record in sales within a Main Dealer environment
16. A full UK driving licence
17. Be a self-motivated and ambitious person who is willing to learn
18. Work efficiently under pressure and towards set targets
19. Deliver excellent customer service to every customer
20. Have experience working within a main dealer environment
21. Be sales driven and money motivated
What we offer
22. Excellent basic salary
23. Realistic and uncapped OTE £50,
24. Toyota specific training
25. Career progression all the way up to General Manager
26. Bonus scheme based on hitting sales targets
27. Additional bonus based on upselling and add-ons
28. Company car
29. Fun, friendly working environment
30. Market leading benefits including healthcare, pension, childcare and company lease scheme
Brand
Toyota