Attractions Manager / Visitors Expereince
⚡ Guest Experience / Operational Leadership / Storytelling / Event Management
📍 Cornwall (Would require relocation within a commuter distance to site)
💰 £40k - £45k per annum
🕐 Full-time
👑 Reports to: General Manager
We are seeking an Attractions Manager to lead the guest journey at a pioneering immersive destination in Cornwall. This role bridges operational excellence, creative storytelling, and historical integrity to ensure every visitor encounter is educational, engaging, and memorable.
You will lead a multidisciplinary team—including supervisors, a coordinator, and guest experience hosts—to oversee the seamless running of attractions, admissions, and retail operations.
Key Responsibilities
🏛️ Leadership and Team Management
* Inspiring Leadership : Lead and empower the Supervisors, Coordinator, and Guest Experience Hosts to deliver a high-quality and consistent visitor experience.
* Team Development : Partner with HR to recruit, onboard, and manage the performance of the Attractions Team.
⚙️ Operations & Communication
* Site Expertise : Serve as the primary on-site expert for the booking system, managing configuration and accurate data reporting.
* Reporting : Review daily and weekly reports regarding revenue, feedback, and technology to share key insights with senior management.
📅 Events & Projects
* Project Management : Act as the Project Manager for all events hosted at the site, coordinating logistics, scheduling, and staffing.
* Budget Oversight : Liaise with internal and external partners to ensure events are delivered to a high standard, on time, and within budget.
* Community Engagement : Represent the destination at community events and partner meetings to build strong local relationships.
🎓 Training & Development
Essential Skills and Experience
* Proven Background : Experience within museums, heritage attractions, luxury hospitality, or visitor engagement roles.
* Leadership : Strong interpersonal skills with the ability to inspire a team and manage multiple priorities.
* Storytelling : Excellent written and verbal communication with a keen sense of tone and historical interpretation.
* Technical Proficiency : Confidence in using operational systems and technology-based visitor platforms.
Disclaimer
This is a confidential search on behalf of our client. To maintain the integrity of the immersive experience, specific details regarding the destination and the historical narrative it celebrates will be shared exclusively with shortlisted candidates. If you have not received a response within two weeks, please consider your application unsuccessful at this time.