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Job Purpose
To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.
* Raising Customers on the MDB
* Additional unit requests and repeats, providing quotes & paperwork
* Ensuring all communication is captured within the MDB
* Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
* Cover transfer paperwork
* Unit resigns and general basic account management on our 150 and under unit customers
* Adhoc demo’s when requested – showing an understanding of system
* Disconnections and account reconciliation
* Keeping up to date with current pricing
* Processing Company names changes and account updates
* Ensuring forecast chased
* Chasing provisional paperwork/DD
* Answering inbound calls
* Managing & prioritising your own inbox & replies in a timely manner
* Ensuring great customer service is provided
* Ad hoc additional tasks as required by the Company
Job Purpose
To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.
Responsibilities
* Raising Customers on the MDB
* Additional unit requests and repeats, providing quotes & paperwork
* Ensuring all communication is captured within the MDB
* Unit removals/ unit moves/ reinstallations
* Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
* Cover transfer paperwork
* Unit resigns and general basic account management on our 150 and under unit customers
* Adhoc demo’s when requested – showing an understanding of system
* Disconnections and account reconciliation
* Keeping up to date with current pricing
* Processing Company names changes and account updates
* Ensuring forecast chased
* Chasing provisional paperwork/DD
* Answering inbound calls
* Managing & prioritising your own inbox & replies in a timely manner
* Ensuring great customer service is provided
* Ad hoc additional tasks as required by the Company
About You
* Be able to priorities your own workload
* Have great customer services via email and telephone
* Be able to work under pressure
* Ensure you can multi skill between tasks
Are you interested in this role with Quartix?
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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