We're hiring a Digital & IT Senior Analyst with strong technical expertise and a strategic mindset. This role goes beyond ticket resolution, it's about leading IT projects, analyzing business needs, and delivering smart, scalable solutions in a manufacturing environment. Role: Senior IT Analyst Experience: 5+ years Location: Loughborough Working Days: 5 days/week in office Duration: Permanent (should be eligible for BPSS clearance) What You'll Do: Lead IT infrastructure and digital projects Analyze business processes and develop tech strategies Provide advanced support using ServiceNow and ITIL best practices Deliver outstanding customer service and user training Work closely with teams to implement solutions that drive results What You Bring: Degree or relevant IT certifications 4+ years' IT experience, including project management Strong communication, problem-solving, and customer service skills Experience with ServiceNow and in manufacturing environments Proactive, detail-oriented, and strategic thinker Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA) If you're ready to take your skills to the next level and make a difference in a dynamic environment, we want to hear from you! Apply now or send your CV to sharmistha. ghosal @ randstad .co .uk Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Enginee...