Customer Excellence Officer
Location: West Midlands
Type: Full-time | Monday to Friday, 9:00 AM 5:00 PM
Overview
Our client, a PAS2030-certified and Trustmark-verified retrofit installer established in 2016, specialises in delivering approved fabric and renewable heating measures to domestic properties. With a skilled and experienced workforce, they have developed a strong reputation as a reliable and reputable specialist within the UKs renewable energy, heating, and insulation sectors.
Working in partnership with the Big Six energy companies, local authorities, and housing associations, they focus on making homes warmer, more energy-efficient, and cost-effective for residents.
The Role
A Customer Excellence Officer is required to support the delivery of exceptional service to customers undergoing energy improvement or retrofit works. This role will act as the dedicated point of contact for customer enquiries and complaints, ensuring timely and effective resolution while promoting a seamless and professional customer experience.
The successful candidate will play a key role in...