Make The Connection.
Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.
We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you!
We're on the hunt for an engaged and motivated Field Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.
This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order to provide service geographically from Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth and the Isle of Wight, and other regional locations as required. A company vehicle will be provided however it is imperative you are located within the SE region to be considered.
What will you be responsible for?
1. Identify system faults through electrical testing procedures and with Vix software monitoring tools
2. Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
3. Correspondence with customer on maintenance and fault issues
4. Maintain and drive to improve KPI performance
5. Installation and commissioning of on-vehicle and on-street equipment
6. Maintain and update documentation accurately
7. Liaise with local team and with Configuration Engineers
8. Ensure compliance of planned maintenance programme
9. Attend periodic progress meetings alongside other Vix staff
10. Ensure customer satisfaction
11. Comply with Health and Safety Standards
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position will be located in the United Kingdom.
Requirements
What does our ideal candidate look like?
Essential Skills & Experience:
12. NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
13. Ability to work independently to deliver and maintain high standards when unsupervised
14. Good organisational and time management skills
15. Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
16. Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
17. Working in a pressurised environment, meeting tight deadlines
18. Good customer relationship skills
Desirable:
19. Level 4 Diploma (or similar) in Vehicle Diagnostics
20. Working on Real Time Information systems
21. Experience of GPRS communications
22. Working with IT systems with knowledge of applications and basic networking
23. Proven experience in a similar environment
24. Knowledge of Quality Systems and procedures
25. Proven electrical knowledge to diagnose faults
26. Ability to identify best engineering working practices
27. Experience and/or accreditation as part of The HEA, including Emergency First Aid at Work training and any HERS Found level accreditation
28. NVQ Level 2
Benefits
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
29. A focus on learning and development
30. A great team of like-minded professionals
31. Private Healthcare
32. Income Protection Scheme
33. Pension
34. Group Life Assurance
35. Cycle to Work Scheme
36. Electric Car Benefit Scheme
37. Employee Assistance Programme
38. Eyecare and Spectacle Vouchers
Sounds good? Then apply now. Get on board today!
Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.