Salary: £65,000 - 70,000 per year Requirements: 5 years experience in business analysis of complex, end-to-end processes Proven ability to diagnose operational problems and identify high leverage improvement opportunities Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform) Comfortable defining solution direction and patterns without owning delivery execution Experience working with senior operational stakeholders and challenging constructively Able to maintain focus, structure, and calm under pressure Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar) (desirable) Experience operating in a scaling or fast-growing organisation (desirable) Strong systems thinking mindset (desirable) Responsibilities: Deep Diagnosis: Analyze how the business actually works to find the real reasons behind delays and errors Solution Shaping: Turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech Expert Advisor: Partner with business leaders to help them make better decisions and prioritize based on facts Focused Execution: Run a disciplined quarterly rhythm to ensure goals are achieved and measured Quality Bridge: Act as the link between the business and the transformation team, ensuring solutions effectively address the original problem Technologies: Office 365 Support REST More: At Opus, we are the UKs largest independent Managed Service Provider, recognized as World class by the Best Companies to work for awards. Established in 1992, we pride ourselves on being a customer-driven technology provider. Our focus is on delivering tailored technology solutions and building lasting partnerships. We are currently on an ambitious growth trajectory, aiming to double our turnover by 2026. By joining us, you will be part of a dynamic team working on impactful projects with opportunities for continuous professional development. Our flexible hybrid working model ensures a good work/life balance, complemented by competitive benefits. last updated 21 week of 2026