Customer Service Advisor
£28,000 - £31,000 plus 10% bonus
Core hours: Monday to Friday 9am to 6pm
Hybrid 3 days working in office
Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half
We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.
Specifically, you will take care of:
* Providing customers with outstanding levels of service over the telephone and through online channels
* Becoming a product knowledge specialist
* Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
* Ensuring any customer escalations are handled swiftly
* Being on hand to help customers with any payment queries
* Working closely with all team members.
* Guiding customers through policy purchases
* Providing insights on supplementary coverage options
* Tailoring products to meet individual needs;
* Ensuring accurate data entry and document verification;
* Advising on post-sale modifications;
* Exploring cross-selling opportunities
* Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
You must have the following experience;
* Contact centre/call centre experience
* Live chat/Webchat experience - Zendesk desirable
* Email management/customer support
* Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
* Working in a fast paced, agile environment
* Degree educated
* Positive attitude
* Strong written and verbal communication
* Professional and be a brand ambassador
* Motivated, driven and have a entrepreneurial style