Job Description
Service Manager
Salary: £38,000 – £44,000Location: Milton KeynesJob Type: Full-time
An exciting opportunity has arisen for an experienced Service / Maintenance Operations Manager to lead and develop a growing service and installation function within a well-established organisation. This role will focus on driving profitable service and maintenance sales, while building and managing a strong nationwide subcontractor network. This is a fantastic opportunity for a commercially minded professional who enjoys both strategic growth and hands-on operational delivery.
Key Responsibilities:
* Drive the growth of profitable service and maintenance contracts with key customers
* Work closely with the UK Sales team to increase service and aftersales revenue
* Develop and manage a UK-wide network of subcontractors for service, maintenance, and installation activities
* Oversee subcontractor performance, including training and compliance requirements
* Conduct site surveys and specify installation requirements
* Manage project delivery for rollout programmes requiring installation
* Negotiate pricing and liaise with internal sales teams
* Produce monthly reports covering cost analysis and service delivery performance
* Develop and implement call-out procedures for service and maintenance contracts
* Provide technical support guidance to overseas subsidiaries and distributors where required
About You:
* 5–10 years’ experience in a similar service, contracts, or operations management role
* Proven track record in selling and managing service/maintenance agreements
* Experience managing outsourced service delivery models
* Strong project management and organisational skills
* Confident communicator, able to engage effectively with customers and site contacts
* Good understanding of on-site Health & Safety requirements
* Full, clean UK driving licence
* Strong IT skills, including Microsoft Office and Excel
What’s on Offer:
* Opportunity to shape and grow a national service function
* Dynamic and fast-paced working environment
* Ongoing career development and progression opportunities
* Supportive team and leadership structure
To apply, please submit your CV outlining your relevant experience, or call the Reed Milton Keynes branch and ask for Ella.