Job Description
Complaints Handler - Repairs and Maintenance in Social Housing
Croydon - with occasional travel to properties
Full time, permanent
£30,000 - £32,000 + car allowance
We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in Croydon. This role will be working on a reactive maintenance contract dealing with incoming complaints as well as visiting residents in their properties so a full driving licence and own vehicle required.
Duties:
1. Customer Care and Dis-satisfaction response.
2. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.
3. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.
4. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter.
5. Writing written response to complaints.
6. Maintain the Company’s complaint log and use the information to report on trends including the lessons learnt an...