Homeless & Housing Solutions Advisor (Triage Officer), Bromsgrove
Client:
Colbern Limited
Location:
Bromsgrove, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
88ffa31d67ae
Job Views:
6
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
This role involves providing professional and compliant homelessness and housing advice, focused on prevention and relief of homelessness. You will support officers, systems, and processes within the Homelessness and Housing Solutions team, ensuring legal obligations are met according to relevant legislation including the Housing Act 1996, Homelessness Reduction Act 2017, and other related laws. You will assist in delivering strategic objectives and initiatives within the housing service.
Minimum Requirements:
1. At least 3 years of experience in homelessness, housing options, or relevant customer advice services.
2. Knowledge of relevant legislation, regulation, and policy.
3. Experience providing high-quality customer service, often dealing with complex and emotive issues.
4. Ability to assess needs, manage expectations, and collaborate for effective solutions.
5. Experience with call handling and specialist IT systems.
6. Administrative and project involvement experience.
7. Good knowledge of legislation and policy related to housing services.
Application Process:
The initial step is to send your CV. Shortlisted candidates will be contacted within 5 days for further steps or other opportunities. Colbern Limited and its clients are equal opportunity employers.
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