Credit Controller - Permanent role Birmingham City Centre (hybrid working) Salary: £28-32k depending on experience Are you a proactive and driven Credit Controller with a passion for building strong working relationships and making a real impact? We are working with a dynamic and fast-paced recruitment business located in the heart of Birmingham City Centre, and they are looking for a confident Credit Controller to join our growing finance team. About the Role As Credit Controller, you'll be at the forefront of our cashflow process-responsible for ensuring timely collections, resolving client queries, and working closely with consultants and management to drive accountability and results. This is a pivotal role requiring strong communication skills, attention to detail, and the ability to manage competing priorities. Key Responsibilities Proactively manage and reduce aged debt across a diverse client portfolio Liaise with clients to resolve invoice queries and secure timely payments Build and maintain strong working relationships with internal stakeholders, including recruitment consultants and managers Provide regular updates on debtor performance and escalate key issues where necessary Maintain accurate and up-to-date records of all credit control activity Assist in month-end processes and reporting as required Support continuous improvement in credit control processes and client onboarding About You Proven experience in a credit control or accounts receivable role Excellent interpersonal and communication skills with a confident phone manner Strong problem-solving ability, particularly around invoice disputes and query resolution Able to build credibility and work collaboratively across departments Highly organised with the ability to prioritise workload in a fast-paced environment Working knowledge of accounting software and Microsoft Excel What you'll get A friendly, inclusive, and supportive office culture Central Birmingham location with excellent transport links Hybrid working Competitive salary and performance-related bonus Opportunities for professional development and career progression