Operational Support Assistant – £25,000 – Torquay, Devon- Office based
Do you enjoy working with data and systems to keep things running smoothly? Are you someone who takes pride in accuracy while supporting a busy team?
Riviera Insurance Solutions is growing, and we are looking for an Operational Support Assistant to support our day-to-day systems, reporting, and IT operations.
The role
You will work closely with colleagues across the business to help maintain systems, produce reports, and support users. This is a varied role where no two days are the same, offering the chance to build your skills across data, systems, and operations.
Please note, candidates must reside locally as this is a full-time office-based role.
Key Responsibilities
Assist in producing daily, weekly, and monthly MI reports
Support data extraction, validation, and formatting
Maintain reporting templates and ensure accuracy
Provide support for core business systems, including CRM and Microsoft 365
Assist with user setup, configuration, and system access
Help resolve system issues and escalate when needed
Support onboarding and offboarding of staff, including devices and permissions
Provide first-line support for basic IT and system queries
Assist with managing IT assets and equipment
Support mobile and telephony setup, including user extensions
Help resolve user issues with phones and mobile devices
About our company
Riviera Insurance Group is a specialist provider of business, taxi, and personal insurance across the UK. Based in Torquay, we have grown from a small start-up into a team of over 80 colleagues across four broker brands.
We now support more than 35,000 policyholders each year and manage over £30 million in premiums. Our approach is built on strong customer service, clear processes, and doing things the right way.
The Benefits
Competitive salary
Opportunities for learning and development
Supportive and collaborative working environment
Exposure to a wide range of systems and business functions
The person
You will be organised, reliable, and comfortable working with detail. You enjoy solving problems and working with others.
Strong attention to detail and accuracy
Good organisational and time management skills
Confident using Microsoft 365, especially Excel and SharePoint
Clear communication skills
Willingness to learn and take on new tasks
A positive and proactive approach
Ability to manage multiple priorities
Desirable experience includes working with data, reporting tools such as Power BI, or basic IT support.
What’s next
Apply now to take the next step in your career with Riviera Insurance Solutions