Role: Business Operations Administrator
Location: United Kingdom (Remote-first with occasional travel to our London office)
About Totally
Totally empowers organisations to send rewards, incentives, and payments with ease - whether to employees, customers or research participants. We streamline the entire process - from selection and distribution to tracking and reporting - making it simple to deliver both digital and physical rewards at scale.
Trusted by brands across industries including gaming, beauty, FMCG, trade, technology, and more, our platform supports recognition, loyalty, and promotional campaigns that truly connect.
We’re entering an exciting growth phase, with a rebrand on the horizon and a major scale-up. It’s the perfect time to join a dynamic, ambitious team that moves fast.
The Opportunity
We’re looking for an exceptional Business Operations Administrator to power our operational excellence. You’ll help keep our processes sharp, efficient, and ready for growth - ensuring we delight customers every single day.
This is a critical role at the beating heart of our operations: you’ll manage everything from client billing and order processing to campaign fulfilment and customer support. You’ll work with a high-energy team in a business where no two days are the same, and where you’ll be expected to bring fresh thinking, initiative, and a sharp eye for improvement.
What You’ll Be Doing
* Manage client billing and invoicing, ensuring accuracy and timeliness
* Oversee customer orders from end to end, updating systems and delivering on SLAs
* Handle campaign fulfilment for physical and digital rewards
* Manage audience lists and distribute codes via our platform
* Provide responsive, friendly customer support via email, phone, and live chat (Freshdesk)
* Collaborate with commercial, sales, and product teams to resolve issues quickly
* Support financial processes with account reconciliation and proper documentation
* Prepare operational reports and analytics to deliver actionable insights
* Maintain and improve our CRM systems
* Proactively identify and implement operational best practices and new tools
* Act as a daily liaison between operations, commercial teams and customers
What We’re Looking For
* UK-based, remote-first (with occasional London travel)
* Exceptional attention to detail - you see what others miss
* Highly organised with first-class time management skills
* Operations-focused, with the confidence to challenge processes and improve them
* Able to build deep product knowledge to support smooth, scalable operations
* A self-starter with experience in a similar role
* Thrives working autonomously in a hyper-fast, high-growth environment
* Critical thinker who can adapt and make smart decisions quickly
Why Join Totally?
You’ll join a high-energy, supportive team that values initiative, innovation, and a sense of ownership.
You’ll get the opportunity to make a meaningful impact on how rewards, incentives, and payments are delivered globally.
Ready to help Totally transform the way businesses reward and connect? Apply now and let’s build something amazing together.