Job Title: Supported Housing Service Manager Salary: £35,200
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
- £39,600 Location: South Cumbria (Westmorland & Furness) Hours: 37.5 hours per week (flexible working required) Contract Type: Permanent Job Purpose: The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness.
This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery.
Key Responsibilities: Manage and support teams delivering housing, tenancy sustainment, and wellbeing services.
Ensure maximisation of housing benefit/service charge revenues and occupancy levels.
Work with the Senior Leadership Team to develop service diversity across Cumbria.
Collect, analyse, and report on performance and impact data.
Monitor and evaluate services, ensuring user feedback and co-production.
Set and manage service budgets with an understanding of CIC financial frameworks.
Achieve KPIs and contract targets; manage performance across teams.
Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders.
Prioritise support for high-need groups, helping individuals develop skills to live independently.
Promote innovative recovery-focused projects and social enterprises.
Ensure legal, policy, and procedural compliance across all services.
Maintain high professional standards, safeguard data, and promote equality and diversity.
Person Specification Essential: Experience managing supported housing and third sector drug/alcohol recovery services.
Knowledge of South Cumbrias services and geography.
Experience in health and wellbeing service development.
Skilled in managing contracts, partnerships, and performance frameworks.
Strong understanding of supporting experts by experience in recovery.
Familiarity with Mutual Aid and community resources.
Proven leadership, supervision, and team development capabilities.
Budget management and financial planning experience.
Full UK driving license and access to own vehicle.d02fcfcb-6df4-40ee-95cf-3eb059ce3173