Protiviti is partnering with an insurance claims organisation to provide interim support within their claims function. As part of this engagement, we are seeking two experienced claims professionals to help manage a significant increase in Motor and Property claim volumes. The Complaints Handler will be a key member of the team, responsible for overseeing and resolving a portfolio of customer complaints. The role requires strong analytical capability to identify root causes, produce meaningful insights for business stakeholders, and ensure that all issues are handled in line with regulatory expectations. This role centres on complaints arising from motor and property insurance claims, with a strong emphasis on fair customer outcomes and protecting the organisation from regulatory, financial, and reputational exposure. Key Responsibilities ● Complaint Management Manage and resolve customer complaints relating to motor and property insurance claims, ensuring clear, timely, and professional communication throughout the process. ● Investigation Review claim information, policy documents, and supporting evidence to assess the validity of complaints and gather all relevant details. ● Cross‑Functional Collaboration Work closely with internal teams - including claims leaders, adjusters, product teams, Quality Assurance, and Compliance - to obtain information and support effective complaint resolution. ● Detailed Case Review Carry out comprehensive investigations, examining claim files, correspondence, and any additional materials needed to understand the issue fully. ● Customer Engagement Engage with customers and other involved parties to clarify concerns, gather context, and provide regular updates on the progress of their complaint. ● Regulatory Alignment Ensure all complaints are handled promptly and in accordance with regulatory standards and internal governance requirements. ● Root Cause Analysis Identify recurring themes and underlying issues through structured root cause analysis, and present insights that help business teams improve processes and reduce future complaints. ● Continuous Improvement Collaborate with wider teams to enhance operational processes, strengthen customer experience, and uphold the organisation's reputation. If you have availability and a background in handling high volumes of Motor and Property insurance claims, I'd welcome the chance to connect and discuss the opportunity in more detail. The project is scheduled to begin in March 2026. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.