Job Summary
The Co-Ordinator would be expected to handle a variety of tasks that ensure the smooth running of the Operations Department. They would monitor the allocation of work to couriers, ensuring adherence to client service levels. This role is crucial to the smooth running of our operations.
Responsibilities and Duties
* Monitor the allocation of work to couriers
* Proactively keep staff and clients informed of delays/issues
* Answer courier phone lines (customer calls when necessary)
* Arrange special collections/deliveries
* Meet KPI targets daily
* Report discrepancies to managers
* Monitor incoming emails
* Update docket ETA's
* Maintain contact with drivers on Live bookings
* Proactively maintain a high level of customer care across all bookings
Working Hours: 22 hours a week Saturday -Sunday- 07:00-19:00