Description About The Role We’re looking for passionate people to join our Butlin’s Team at Skegness. Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us in our Guest Services department. Working alongside a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck in. As a Guest Services Advisor, you'll be building strong relationships with guests that will enable you to enhance their holiday, solve their problems and exceed their expectations at every opportunity! You will take ownership of guest queries and complaints received over the one and via our online chat service, going the extra mile every time! The role is full time working to the following shift pattern: Every Monday & Friday - 8:45-19:00 or 12:00-21:00/22:00 (depending on break type) 3 out of 5 remaining days - 8:45-17:00. This role is 9 months fixed term maternity cover contract. About You Our Guest Services Advisors are warm and friendly and love to chat to people! If you've got a proven track record of delivering excellent customer service and strong communication skills in all forms, we'd love to hear from you! No two days are the same at Butlin's so a positive and planned out approach to the working day is welcomed, alongside the confidence to make your own decisions and act on initiative. Being a great team player is essential and you should also enjoy the buzz of a busy environment. No day will ever be the same, so you should be happy to try new things and chat to lots of different people. Our resorts are open in the week and during the weekend so you will need some flexibility to work evenings and weekends. Do let us know your availability at the application stage and we can have a chat with you about this in more detail. About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!