Overview
Join to apply for the Content Designer role at the UK Home Office.
You will work in an agile, multi-disciplinary team in the Migration, Borders and Technology Portfolio (MBTP). Your content will make a lasting impact on user‑centred products and services.
We are looking for content designers who are passionate about designing accessible services that meet the needs of users. The Home Office keeps our UK citizens safe and our country secure and plays a fundamental role in the security and economic prosperity of the UK.
Some of the projects you could work on include:
* Building and improving systems for people and goods that cross the UK border and the process of applying for asylum.
* Building and improving systems and tools for internal staff (such as caseworkers, Border Force officers, Immigration Enforcement officers).
* Continuously improving products and services for visas, passports and registration of marriages, births and deaths.
What will you be doing
* Scoping, writing and editing content for internal and public-facing digital services.
* Working as part of a multidisciplinary team to identify user needs and agree the right design approach.
* Choosing the best format for delivering content to users.
* Monitoring the performance of content and tools, identifying ways to improve the service.
* Working with relevant stakeholders and subject matter experts to ensure content is relevant and accurate.
* Helping other team members understand what content design is, why it’s important and how to work with content designers.
* Contributing to the UCD community by attending and organising events, leading discussions and workshops, and sharing ideas and best practice.
* Encouraging constructive criticism of your work and constructively reviewing the work of others, for example during peer reviews.
Your skills for this role
You will be assessed against the following skills and experience during the selection process:
* Prototyping and concept creation: advising on or creating product, service or policy concepts and prototypes using sketching, design software, physical mock-ups or code.
* Content design: writing and editing content in line with defined processes and standards, and making complex language simple to understand for a non-specialist audience.
* Evidence-based design: using analytics, feedback and research to understand user needs and to inform content decisions.
* Accessibility and inclusion: assessing the accessibility of online content and advising teams how to fix issues so it is inclusive and accessible to all.
* Collaboration: participating and facilitating group work, seeking feedback on your work and giving others constructive feedback.
* Communicate, persuade and advocate: clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence.
* Benefits: Exceptional pension, generous leave, flexible working, learning and development, inclusion and recognition.
Benefits
* Exceptional pension: Employer contribution of 28.97%.
* Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
* Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
* Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
* Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Learn more about our benefits: Benefits - Home Office Careers
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Ready to lead and innovate? Click "Apply" to access the full job description and salary details.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Design, Information Technology, and General Business
* Industries: IT Services and IT Consulting, Design Services, and IT System Testing and Evaluation
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