Returns Team Leader (PM Shift) – Worcester
Job Type: Permanent • Job Sector: Transport, Logistics • Region: West Midlands • Location: Blackpole East Trading Estate, Blackpole Road, Worcester • Salary: £13.39 per hour plus 10% PM Shift Allowance • Posted: 07/04/2026 • Recruiter: Arrow XL • Job Ref: 1210.2
Responsibilities
* Leading a team of hardworking Warehouse Operatives
* Motivating your team whilst also coaching and developing those that need further support
* Identifying opportunities for improved efficiencies within the Returns function, recommending and implementing changes where needed
* Regular client and supplier contact
* Overseeing the day‑to‑day handling of returned goods, ensuring that all returned goods are as they should be
* Strict adherence to health and safety regulations and processes
* Good housekeeping and quality standards
* Process stock within the department, working on spreadsheets and updating as necessary
* Stock control, quality control and regular audits
* Communicate clearly so that all direct reports and any team members are aware of their objectives and the standards required, ensuring that these are aligned to both functional and broader business objectives
* Define and manage day‑to‑day activities, being clear about priorities to ensure that deadlines are met
* Accountable for ensuring the quality of the work at ‘Professional’ level and the performance of their team members where applicable
* Role model positive behaviours in keeping with our values, recognising good / excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams
* Pro‑active coaching/ mentoring of other team members to understand the levels of excellence required within their role
* Provide clear advice and direction on how to change and bring about improvements where these need to be made
* Pro‑actively resolve conflict among team members quickly and fairly
* Pro‑actively manage any poor conduct and / or behaviour in keeping with AXL policy and procedure
* Pro‑actively manage attendance among team members in keeping with AXL policy and procedure
* Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers and cross‑functional stakeholders
Qualifications
* An expert within their area of the operation – UTR excellence / SSOWs
* Strong knowledge of other areas of the operation
* Strong relationship management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels
* Excellent leadership and team management skills
* Able to act in a professional manner at all times to the benefit of the company and maintain confidentiality at all times
* Team player
* Strong coaching skills to support and develop other team members
* Strong communication skills
* Strong time management skills with the ability to manage conflicting priorities
* Strong eye for detail
Benefits
* Annual Leave Entitlement – 31 days’ entitlement (including statutory bank holidays) which increases with service
* Holiday Buy Scheme – Buy up to 5 additional days
* Comprehensive Pension Plan – including ArrowXL company contributions
* Life Insurance – Company‑funded 2x basic salary life cover from day one
* Enhanced maternity, paternity, adoption and shared parental leave
* Long Service Awards – Awarded for every 5 years’ service
* Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
* Progression and Development Opportunities – Investment into your career path via our award‑winning Training Academy
* Up to 25% Staff Discount at www.very.co.uk
* Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more
* Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios
* Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts
We’re proud to be an equal opportunity employer. We’re entrusted to create an inclusive workplace where everyone can thrive, regardless of background. If you’re invited to interview and need any adjustments during the process, please let us know – we’ll do everything we can to make your experience smooth and positive.
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