Permanent Role
Location: Birmingham Airport.
Hours: 42 hours per week with a 4 on 4 off shift pattern, varied shifts.
Pay: £13.00 ph
About The Role
* Plan and Lead on the smooth offload/on-loads of all high volume PRS flights at BHX
* Offer mentoring to new/inexperience agents within the operation
* Oversee high profile or complex PRS passenger requests
* To be a continued airside Presence to act as a first responder for Airlines and PRMs issues as they arise.
* Responsible for reading the daily brief to CCAs and ensuring up to date with any operational/terminal changes.
* To promote and Audit CCAs performance and practice and ensure best practice is always promoted
* Ensure that operations control is updated on progress by use of PDAs by yourself and the Agents. Milestones must be updated accurately at each point of the journey.
* Perform Customer Care Agent (CCA) duties as directed by operations control.
Why Join Us?
* Annual leave entitlement of 5.6 weeks.
* Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
* Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
* Health and Wellbeing – Life assurance scheme, access to mental health support specialists
* Access to an Online GP for you and your dependents.
* Financial support
* Discounts on hundreds of retail sites
What We Are Looking For
* Previous Airline &/or Airport experience is desired although not essential as full training will be provided
* You must be able to speak/read and write in English to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties
* Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role.
* Excellent communication skills with an empathic nature
* Demonstrate excellent customer service
* Basic IT Skills
* To understand the importance of accurate reporting, having the ability to navigate the Operational systems to record passenger information / milestones and allocate tasks to Customer Service Agents, where required.
* Demonstrate the ability to think and act quickly in emergencies or under pressure.
* Have an ability to deliver clear verbal and written reports where necessary.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Location: Birmingham Airport, Coventry Road, Birmingham, United Kingdom, B26 3QJ
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