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Blue Arrow Derby is proud to partner with the global market leader in central heating units. We are recruiting 6 Technical Advisors to join our team on a full-time, permanent basis.
Working Hours
39.5 hours per week, with shifts between 8am - 6pm Monday to Friday, and 9am - 12pm Saturday. Contract hours cover 7am - 9pm, Monday to Sunday, to allow flexibility for potential extension of working hours.
Salary
Competitive salary plus bonus up to £1,500.
Role Responsibilities
* Provide technical advice within the Vaillant Service Technical department to Gas Safe registered Engineers and End Users.
* Interpret and explain technical information and instructions clearly.
* Understand customer requirements and offer technical advice by phone with clarity and diplomacy.
* Deliver world-class customer service with confidence in technical advice.
* Achieve KPIs in a target-driven environment.
Requirements
* Passion for customer service and exceeding customer expectations.
* Good problem-solving skills to diagnose faults accurately.
* Proficiency in Microsoft Office and understanding of Salesforce.
* Excellent communication skills and teamwork orientation.
* Product knowledge is preferred but full training will be provided.
Benefits
* Generous pension scheme
* Bonus up to £1,500
* Onsite parking
* Death of service benefit
* Occupational Healthcare Programme
Application Process
If you meet the requirements and are interested, please apply via the 'click apply' button. We aim to process applications promptly.
Blue Arrow is a Disability Confident Employer committed to providing great work opportunities for all.
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