German Speaking IT Support Agent
Location: Wigan
Salary: Up to £30,000
Contract: Full time, Permanent
Hours: Monday to Friday, 8am - 4pmMy client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000.
As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.
Job Description:
Provide 1st line support to all end users globally
Incident Management and Resolution
Escalation to Tier 2 when unable to resolve issues
To provide an excellent customer service experience whilst managing customer expectation
To manage faults, requests and enquiries on behalf of the customerPerson Specification:
Fluent English and German language skills
Previous experience within a technical support role
Excellent customer service & communication skillsBenefits package includes:
Immediate start available
Exposure of working in a desirable company with future progression
On site parkingApply for this role now or email your cv directly to
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age