We are looking for an experienced Restaurant and Bar Manager to join the team here at St Ermin’s Hotel.
If you want to work for one of the best places in hospitality and helps us to multiply the fun, love and energy we have at our workplace, we would love to hear from you.
Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
* Great salary and service charge – The more we make, the more you make!
* Fun, Love & Energy – Not just a slogan, it’s just who we are.
* The best staff canteen in London! – Breakfast, Lunch & Dinner.
* Range of benefits including access to Medicash (cashback platform), financial advice, mental health support via MyStrength, exclusive retail and restaurant discounts, and more.
* Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
* An opportunity to experience and collect great memories that will last with you forever.
As Restaurant and Bar Manager, reporting directly into our F&B Operations Manager, you will be the key managerial presence for both the F&B team and guests in the daily running of our F&B outlets including the restaurant, bar, and tea lounge.
Responsible for ensuring the team deliver an exceptional guest experience, maintaining excellence in operational standards and developing all F&B team members to ensure seamless and personal service throughout.
The Restaurant and Bar Manager strives to continually improve guest and employee satisfaction, maximizing financial performance in their areas of responsibility. You will have a keen eye for detail and a passion for developing team, maximising their personal strengths to create a culture of excellence with guest experience at the forefront of everything we do.
What will you be doing?
* Become a role model, promoting the St Ermin’s Values (Teamwork, Communication, Respect, Learning & Passion) at all times
* Drive effective departmental communication through handovers, department meetings and daily briefings
* Ensure the service team is fully trained and confident with the outlets policies and standards
* Responsible for ensuring all company policies and procedures are adhered to by the team at all times
* Take ownership of managing the team on a daily basis, completing probationary reviews, and managing lateness or employee requests
* Support the F&B Operations Manager in efficiently managing the payroll of the department
* Become the point of escalation for handling guest complaints, ensuring they are dealt with in a discreet, respectful and confident manner, taking ownership for a positive outcome
* Ensuring the team are able to deliver prompt and friendly customer service
* Maintain quality and service standards
* Understand the importance of educating team members about potential food allergies in line with current and future legislation
* Support the F&B managers to ensure all staff are knowledgeable about menu offerings and individual ingredients.
* Provide continuous guidance to the team whilst on shift regarding how we might exceed guests’ expectations
Note: This description is not intended to establish a total definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be consider for the role.