Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
An exciting opportunity has arisen for an operationally experienced and motivated individual to join the Surgical Care Group as Service Manager for our Head & Neck services.
Working closely with the Care Group leadership team, Clinical lead and Matrons, you will play a pivotal role in leading the operational delivery and performance of ENT and Oral & Maxillofacial pathways.
You will be responsible for ensuring high-quality, patient-centred care, delivering key national targets including RTT and cancer standards, and driving forward service improvement and transformation initiatives.
This role offers the opportunity to take real ownership of complex services, providing visible leadership, influencing service development, and contributing to strategic planning. This is a great opportunity for a confident and proactive leader who is looking to further develop their skillset.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
This is an exciting opportunity for a motivated Service Manager to play a key role within our Head & Neck services, working closely with administrative, clinical, nursing and multidisciplinary teams to deliver high-quality, patient-centred and compassionate care. You will be at the heart of a supportive and collaborative team, contributing to service development and improvement programmes while ensuring strong governance, effective risk management and clear reporting processes.
As a visible and proactive leader, you will oversee the day-to-day operational delivery of the service, making timely decisions, prioritising effectively, and supporting teams in a fast-paced environment. You will also have the opportunity to shape the future of the service through demand and capacity planning, using data and modelling to inform workforce and service configuration.
You will also work as part of the surgery SPOC rota, working alongside the bed managers and matrons to support the acute and elective pathways, as well as working with ED and hospital site colleagues to support the 4 hour ED target.
The role offers the chance to drive meaningful improvements in efficiency, productivity and value for money, while contributing to wider Trust initiatives. We are looking for someone flexible and forward-thinking, who thrives on variety and is confident providing senior operational support and cross‑cover when needed, helping to ensure safe, effective and resilient services during periods of change or increased demand.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
* First degree/equivalent professional qualification/equivalent experience
* Leadership training
* Management training
* Training and experience to Masters’ or equivalent level/post graduate level study
* Project Management qualification / further training or demonstrates substantial level of project delivery experience
* Consolidated experience to demonstrate capability and capacity for management of health services at a senior level
* Demonstrable staff and resource management experience across a range of a variety of issues
* Able to facilitate and implement policy, guidelines and projects from initiation to completion
* Demonstrates experience of managing challenging problems by developing practical workable solutions to address them
* Ability to communicate vision to staff and manage change effectively
Desirable criteria
* Previous proven experience in a healthcare setting
Trust Values
Essential criteria
* Patients First
* Always Improving
* Working Together
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