IT Support Engineer - £30,000 DoE - Manchester
A growing and forward-thinking business is seeking a skilled 1st/2nd Line Engineer to join its IT team during an exciting phase of expansion. This role has come about due to genuine business growth and offers a clear pathway for progression.
If you’re looking for a role where you can grow into a leadership position, now is the perfect time to join. The company is committed to investing in its people and has a proven roadmap in place for development, making this a fantastic opportunity for someone who would like to progress their career.
Alongside day-to-day support responsibilities, you’ll also gain valuable project experience, particularly with the integration of a newly acquired business and the transition of its IT infrastructure in-house.
This is a hybrid role, with 3 days per week onsite at the company’s Manchester office and 2 days working from home (post-probation).
Key Responsibilities:
* Deliver 1st and 2nd line support to users, resolving a wide range of IT issues.
* Troubleshoot hardware, software, and networking problems.
* Administer and support the Microsoft 365 suite.
* Set up and manage user accounts, access permissions, and support onboarding/offboarding.
* Build, configure, and maintain hardware such as laptops and desktops.
* Assist with IT projects, including the in-house integration of a newly acquired business.
* Maintain accurate IT documentation, asset registers, and internal knowledge bases.
Key Skills & Experience:
* Proven experience in a 1st and/or 2nd line IT support role.
* Strong working knowledge of Microsoft 365 and Windows environments.
* Solid understanding of networking fundamentals including DNS and DHCP.
* Hands-on experience supporting and configuring hardware.
* Excellent communication skills with a focus on providing outstanding customer service.
Benefits:
* Bonus scheme based on company profit.
* Hybrid working pattern – 3 days in the office, 2 from home.
* Defined career progression plan with opportunities for long-term growth.
* Exciting project involvement.
* Supportive, collaborative team culture.
Interviews are being held imminently so please apply now if you are interested!