Job Title: Customer Service Assistant
Location: Letchworth Garden City
Salary: £12.74 per hour
Contract Type: Temporary, Full-Time
About the Role
We are seeking a Temporary Customer Service Assistant to join their team in Letchworth Garden City. This is a full-time role, with the requirement to work from the office five days per week.
As a Customer Service Assistant, you will be the first point of contact for members of the public, delivering a high standard of service across a wide range of council enquiries. You will be expected to resolve customer issues efficiently, track enquiries through to resolution, and provide accurate information in a professional and courteous manner.
Key Responsibilities
Deliver high-quality customer service via telephone and digital systems.
Handle and resolve enquiries at the first point of contact wherever possible, ensuring customer satisfaction.
Maintain up-to-date knowledge of services and procedures to provide accurate information.
Use a range of systems effectively, including Microsoft Excel, Word, Outlook, the CRM, telephony and switchboard systems, and the website/intranet.
Support the wider Customer Service Centre (CSC) team by contributing ideas, suggestions, and constructive feedback to improve service delivery.
Adapt to changing work patterns and undertake additional duties relevant to the role and grade as required.
About You
Previous experience in a customer service role, particularly handling enquiries via telephone, is essential.
Confident and capable in the use of multiple IT systems and applications.
Strong communication skills and a customer-focused approach.
Ability to manage and resolve issues proactively, maintaining a professional and positive attitude.
Flexible, adaptable, and able to work well within a team environment.
To find out more information please contact Robbie at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency