Dalmahoy is located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines. Come and join us! The Concierge is responsible for ensuring all guests’ needs are effectively dealt with, guest belongings are secured and hospitality is of the highest standard. Perform all practical portering skills effectively where necessary Essential Functions Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression. Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay. Co-ordinate luggage delivery, collection, storage, message and paging service, thus providing a friendly and efficient communication centre. Organise the booking of tickets for tours, theatres, and local attractions to enhance guest experience Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis and advising on transport routes to facilitate guests' travel needs. Co-ordinate and oversee the parking of guest's and visitor's cars as determined by the hotel's own parking and arrangements Lost property postage Overseeing deliveries and signing for packages when requested Performing admin tasks given by head concierge Co-ordinate guest taxi arrangements Competencies Strong Communication skills (verbal, listening, writing) Pro-active and reliable Able to work alone and within a team Passion for customer service, and enjoy providing a memorable service Preferred Education and Experience Driving Licencing (essential, to use the shuttle bus service) Good level of English Other Duties This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice, at the reasonable request of management