About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
We are hiring for 10 New Advisors at our At Your Service Call Centre!
The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.
As a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat.
At Addison Lee, we are incredibly proud of our 'Great Place To Grow' Coaching & Development program. If you want to improve your skills and progress in your career - this could be the perfect role for you!
Shift Information:
We are currently recruiting for the following variable start time shifts:
1x 6:00am - 10:00am
1x 10:00 - 13:00
6x 14:00 - 17:00
2 x 22:00 - 23:00
* All shifts are 8 hours, with x2 15 minute breaks & 30 minutes for lunch
* 5 over 7 days - If you're scheduled to work a weekend day, you get a day off in the week
* Excellent on-site facilities, a positive, fast-paced environment and exceptional training program
Requirements
Duties and Responsibilities include:
* Effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social
* Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
* Delivering an outstanding customer experience, to help us continue delivering our award-winning service
* Efficiently handling customer complaints with empathy, knowledge and understanding
* Completing customer booking requests in a friendly, professional, and timely manner
* Working positively across all teams and departments to help solve customer queries
Requirements
Skills & Experience that would help:
* Experience of working in a contact centre environment would be beneficial but not essential
* Previous customer service experience in other sectors would be desirable
* Able to work well under pressure, showing resilience and good time management skills
* Confidence in your ability to use IT programmes (e.g. Microsoft Packages)
* Ability to prioritise workload, whilst being organised and efficient
* Excellent communication skills, both verbal and written
* Good attention to detail, and able to solve problems
Benefits
In return for your efforts, you will receive:
Working as an Advisor with Addison Lee will give you a salary between £24,024 - £26,024.00, with up to £2,000 extra in shift allowances (40 hours per week). Company benefits including a cycle to work scheme, our voluntary rewards gateway, wellness program and Pension & Healthcare options, 33 days Annual Leave (includes Bank Holidays), a structured and clear progression path with the ‘A Great Place to Grow’ roadmap, detailed induction training program, including conflict training, systems and processes, onsite you will find a free staff car park, unlimited free tea & coffee as well as free fresh fruit and discounted cars and courier services when visiting London.
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.