Temporary Customer Care Advisors - 2-3 Month Contract
Livingston - Office Based
£13.88ph - weekly paid
Got a big personality and a passion for people?
Are you passionate about helping people and making a difference in your community? Do you thrive in fast-paced environments and excel at handling challenging conversations with empathy and professionalism? If you're the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported-this is your moment! We're on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!
We're looking for a Housing Assistant with extensive customer service experience to join our team. This role is ideal for someone who is confident, resilient, and committed to delivering high-quality support to tenants and service users.
Key Responsibilities
1. Act as the first point of contact for housing-related enquiries via phone, email, and in person.
2. Handle difficult calls and sensitive situations with tact, patience, and professionalism.
3. Support tenants with housing applications, tenancy issues, and general advice.
4. Maintain accurate records and update housing systems.
5. Liaise with internal teams and external agencies to resolve issues efficiently.
6. Promote a positive and supportive environment for all service users.
What We're Looking For
7. Proven experience in a customer service role, ideally within housing, social care, or a similar sector but industry experience definitely isn't essential!
8. Strong communication and interpersonal skills.
9. Ability to remain calm and solution-focused under pressure.
10. Comfortable managing challenging conversations and conflict resolution.
11. Excellent organisational skills and attention to detail.
12. Proficiency in using IT systems and databases.
What's in it for you?
13. Be part of a supportive and dedicated team.
14. Make a real impact in people's lives.
15. Inclusive and values-driven workplace.