We are working on behalf of our client to recruit a highly skilled and experienced Service Reception Manager for their busy dealership located in Maidstone. This is an exceptional opportunity for a motivated automotive professional to lead a customer-focused service reception team and deliver outstanding service standards. Benefits: Competitive salary package (discussed during interview) Company car provided Departmental bonus scheme Customer satisfaction bonus scheme Upsell bonus scheme Career progression opportunities within a supportive team Monday to Friday working hours (08:00 – 18:00) Dynamic, customer-centric working environmentDuties: Lead, motivate, and develop the Service Reception Manager team to ensure excellent customer service delivery Oversee daily front-of-house operations, including appointment scheduling and customer check-ins Manage the customer journey from arrival to vehicle handover, ensuring a seamless experience Act as the primary contact for resolving customer concerns professionally and efficiently Monitor and enhance customer satisfaction metrics, including NPS and manufacturer scores Support Service Advisors in achieving performance targets such as upselling and customer retention Coordinate with workshop and parts departments to facilitate smooth service delivery Ensure compliance with company policies and brand standards as a Service Reception Manager Implement continuous improvement i...