The Employee Relations Assistant will provide a professional customer focused service to managers and staff as the first point of contact for the Employee Relations team, dealing with routine queries and prioritising/escalating issues to the Senior ER Advisors as appropriate.
They will assist in the administration and co-ordination of employee relations matters including informal and formal investigations/ meetings/ hearings and take formal notes.
The ER Assistant will administer the job evaluation and employment policies processes alongside projects and other duties commiserate with the role.
They will also support the Wellbeing and Inclusion team in the administration and delivery of initiatives, activities, engagement and events, as and when required.
There is the opportunity for the successful candidate to be supported to develop and undertake Level 3 or 5 CIPD as an apprentice.
Main duties of the job
* Review and action communications for the Employee Relations team, providing basic advice and support to managers on terms and conditions and the Trust's written employment policies .
* Act as the first port of call for enquiries related to HR advice, providing routine advice and referring on to the Senior ER Advisors as appropriate.
* Provide administrative support in arranging formal and informal meetings with multiple stakeholders including support in drafting and populating letters for meetings.
* Responsible for taking and transcribing minutes.
* Act as dedicated point of contact for staff going through investigations or processes for support and guidance.
* Maintain accurate employee relations records in ESR in line with General Data Protection Regulation (GDPR).
* To promote the principles of equality and diversity in all aspects of HR practice.
* To support as and when required in the coordination and delivery of the wellbeing and inclusion activities and events.
* Maintain information on the staff Intranet.
* Support and facilitate the administration of the job evaluation process.
* Maintain the employment policies and administration of the process including contributing to policy review.
* To respond to subject access and freedom of information requests,
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job responsibilities
Please refer to the job description for details of duties and main responsibilities including main working relationships
Person Specification
Qualifications
* oNVQ Level 3 or equivalent
* oEducated to A level standard or equivalent level of knowledge.
* oExperience of ESR/ORACLE systems
* CIPD Foundation Certificate Level 3 or able to demonstrate knowledge within this field through practical experience
Experience
* oPrevious experience of working in a customer service environment
* oExperience of working in an administrative role
* oExperience of working in an HR administrative
* oExperience of working in the NHS or another large complex organisation
* oPrevious experience of NHS terms and conditions
* oExperience of involvement in health, wellbeing and inclusion work
Knowledge
* oExcellent working knowledge of Microsoft Office packages: Word, Excel and Powerpoint
* oGood understanding of the importance of confidentiality and the General Data Protection Regulation
Skills
* Strong organisational and communication skills
* Able to deal sensitively, confidentially and tactfully
* Able to analyse routine information
* Minute/ note taking and transcribing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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