Role: 2nd Line Service Desk Engineer Role Overview: As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to our clients. Key Requirements: Superb customer service, telephone and client facing skills Minimum 3 years previous experience providing IT support across multiple technologies, ideally within an MSP environment Previous experience of attending client locations and providing direct, face-to-face support • Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) A strong understanding of security products and the cyber threat landscape The ability to think ahead to anticipate problems and issues, and provide solutions to them Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license highly advantageous If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their dynamic Service Desk team where you are su