Service Charge & Rents Officer – Norfolk Salary: £39,330 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) We are recruiting for a Service Charge & Rents Officer to join a busy and supportive housing team in Norfolk. The Role This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes. Key duties include: Administering service charge billing, calculation, and reconciliation Supporting rent setting and charge application processes Managing relationships with managing agents and scrutinising costs Ensuring compliance with housing legislation and regulatory requirements Responding to resident queries and resolving disputes Supporting continuous improvement across systems and processes About You We’re looking for someone with: Experience in service charges, rents, or housing finance Understanding of leasehold management and housing regulations Strong numerical and analytical skills Excellent communication and customer service abilities What’s on Offer Salary of £39,330 Permanent role with long-term stability Hybrid working arrangements A great opportunity to develop within a specialist housing function Apply / Contact For more information or to apply, please contact: George Westhead george.westhead@servicecare.org.uk 01772 208966