Chief Commercial Officer / Commercial Director (SaaS), Watford, Hertfordshire
Social network you want to login/join with:
Client:
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Contract & Hiring Info:
* Chief Commercial Officer / Commercial Director (SaaS)
* Hybrid Working (London/Remote - Flexible)
* Initial contract: 6 months (with possibility to extend to 12 months).
* Interview Process: Two-stage process with senior leadership and product stakeholders.
* Start Date: ASAP
Business Context:
* This is a global property management platform, acquired last year by a fast-growing SaaS organisation.
* Experiencing typical scale-up challenges, such as immature commercial structure, billing, compliance, insurance, and account management issues.
* Several deep dives completed; theres now a strong understanding of existing pain points and opportunities.
* With the current CEO stepping away, theres an opportunity to reshape the business and bring in senior commercial leadership.
Strategic Goals:
* Transition from a founder-led scale-up to a mature, scalable SaaS business.
* Implement strong operational control across customer excellence, sales, and account management.
* Build an end-to-end commercial model supporting both internal delivery and market-facing growth.
* Focus on stabilising the UK market first, then explore international expansion into France and the US.
Purpose:
To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.
Responsibilities:
* Develop and execute commercial strategy across sales, account management, and customer success.
* Structure and manage client delivery, operations, and team accountability.
* Oversee compliance, billing, and service delivery performance.
* Collaborate with product leadership to align market needs and operational insights.
* Establish performance tracking, forecasting, and team reporting frameworks.
* Operate as the day-to-day commercial lead, supporting the founders transition to a product-focused role.
* Support long-term international expansion, with immediate focus on stabilising the UK business.
Experience:
* Deep experience in SaaS commercial leadership roles, preferably in growth or scale-up environments.
* Track record of leading customer-facing teams in founder-led companies.
* Comfortable working in ambiguous, high-growth, non-corporate environments.
* Proven ability to implement structure and processes across sales, customer success, and operations.
* Strong stakeholder management skills, including with founder personalities.
* Able to quickly adapt and gain traction in fast-moving organisations.
* Based in the UK, with immediate focus on the UK market.
Team Structure:
* Direct reports include:
* Head of Sales
* Head of Accounts
* Customer Excellence Leads
* Reporting line is into the product-focused founder, with collaboration on future organisational structure and delivery oversight.
J-18808-Ljbffr