As an XM Advisory Team Manager within the Professional Services organization, you will combine your passion for leading teams and engaging customers with your ability to solve complex program and business problems. You will work closely with the Qualtrics Experience Management (XM) Services leadership team and the Qualtrics Sales team to build our Advisory services organization, design and establish new processes, tools and policies, and improve team effectiveness so the organization scales as the company grows. You will grow and manage a team of XM Advisors to deliver world‑class solutions to existing and prospective Qualtrics customers across a variety of industries.
How You’ll Find Success
* Lead a team of high‑performing XM Advisors to deliver solutions, providing coaching and mentorship to guide career development.
* Accurately evaluate performance of team members and provide actionable feedback.
* Manage team capacity, forecasting, financial performance and resource allocation.
* Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics.
* Develop new strategies and approaches with leaders in Sales and Services to help clients succeed with the Qualtrics platform.
* Define and manage project tasks and activities, manage time and budget, and identify risks that may impact successful delivery.
How You’ll Grow
* Be at the cutting edge of Experience Management.
* Challenge and evolve the thinking of what it means to deliver great employee experiences and how technology interacts with client cultures to drive improvement.
* Hone leadership skills and develop your own leadership style.
* Lead a team of tenured, experienced experts and bring your "A" game to each engagement.
Things You’ll Do
* Advisory Practice Growth and Delivery
o Grow the Advisory business in Europe and the Middle East to support company expansion.
o Oversee and quality‑control delivery of a large portfolio of projects ranging from single‑stakeholder engagements to multi‑year, multidisciplinary, international deliveries. Services include XM maturity assessment, customer journey mapping, XM program design, survey design, change management workshops, closed‑loop design, and program governance.
o Scale XM Advisory services delivery by contributing to company‑wide standardised content and program templates.
o Partner with Solution Architects in pre‑sales to support Advisory sales and increase the pipeline.
o Coordinate with cross‑functional leaders to develop and deliver multidisciplinary solutions and initiatives that improve the customer experience.
o Design and implement scalable processes, increase efficiencies, and exceed client expectations.
* Maintain expert knowledge of the Qualtrics XM Platform and related products, driving product quality and customer experience improvements.
* Assist in the sales process by meeting with senior client executives to discuss how Qualtrics can deliver on program requirements.
* Drive team collaboration with Qualtrics' Product team, providing real‑world client insights to shape the product roadmap.
Qualifications
* At least 10+ years of XM design and delivery experience as either an in‑house XM practitioner within a major industry vertical or as a consultant across multiple verticals.
* Advanced (master's or Ph.D.) degree in a research or business‑centric field is preferred.
* Expertise in XM maturity assessments, program design, journey mapping, culture activation, action planning, and insights analysis.
* Prior leadership experience; proven ability to build and lead teams to concrete, measurable results.
* Self‑starter capable of working concurrently across multiple projects in a fast‑paced environment with strong prioritisation skills.
* Excellent analytical and problem‑solving skills, with a history of driving impact within an organization.
* Proactive customer problem‑solving, flexibility to address client and internal challenges, and ability to develop and implement strategies.
* Executive presence; strong decision‑making, writing, presentation, and relationship‑building skills.
* Strong understanding of Customer Experience methodology and its evolution; quantitative and qualitative analysis skills.
* Ability to work independently with executives, project stakeholders, and team members.
* Willingness and ability to travel up to 25–30%.
* Personable and strongly demonstrates Qualtrics' core values.
* Legal travel proficiency and compliance with U.S. Federal Employment Laws where applicable.
Qualtrics is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals and will provide reasonable accommodations for persons with disabilities. All employment decisions are based on qualifications, skills, and experiences.
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