Our Site Director, Karolina at Sedgemoor Services on the M5 Southbound near Burnham-On-Sea, is seeking a passionate and experienced Assistant Manager to support our team in delivering outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Responsibilities
1. Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
2. Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
3. Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
4. Sales and Marketing: Support strategies to drive sales and increase store profitability.
5. Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
6. Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.
Experience and Skills
* Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or café environment.
* Proven leadership ability to inspire and develop a team.
* Strong commitment to delivering exceptional customer service.
* Proficient in managing daily operations, including stock, scheduling, and financial reporting.
* Excellent interpersonal and communication skills.
* Strong organisational and problem-solving abilities.
* Willingness to work flexible hours, including weekends and holidays.
About Roadchef Motorway Services
We are a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. As the UK's 3rd largest Motorway Service Area provider, we offer a vibrant store environment, a commitment to coffee quality, and a welcoming atmosphere for customers and staff alike. We are the only Motorway Service Area to hold the Platinum Investor in People accreditation, with a 3 Star rating for 2025, and recognized as one of the top 5 Largest Companies to work for in 2024 in the Leisure & Hospitality sector. We embrace diversity and strive to create an equitable workplace.
Benefits
* Competitive salary with performance-based incentives.
* Employee discount up to 70%, contributory pension after 3 months, one meal while on duty, employee assistance program, free parking, friends and family scheme.
* Career development and advancement opportunities.
* Comprehensive training programs.
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