Description
Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, youll play a key part in driving the day-to-day success of our supermarket creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence.
Youll be a visible, hands-on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast-paced, guest-focused environment where no two days feel the same.
KPIs
You'll help drive and influence:
Guest NPS
Stock yield %, stock loss, line variances, waste & compliance
Labour productivity and deployment accuracy
RPRPRT Right People, Right Place, Right Time
Audit & compliance results
Guest spend per head Retail Performance
General Duties & Key Accountabilities
Operational Management
* Support the smooth daily running of the shop.
* Open and close the premises in line with company procedures.
* Ensure compliance with company policies, health & safety, and security standards.
* Maintain high standards of visual merchandising and store presentation.
* Monitor and manage stock levels, deliveries, and stock control processes.
Team Leadership
* Supervise and motivate team members to deliver excellent service to our guests.
* Support recruitment, onboarding, and training of new staff.
* Deliver coaching and performance feedback.
* Assist in rota planning and workforce scheduling.
* Step up to manage the team in the absence of the Manager.
Customer Experience
* Deliver exceptional guest experience and resolve escalated customer queries or complaints.
* Drive a guest-first culture within the team.
* Ensure a welcoming, inclusive, and professional shop environment.
Commercial Performance
* Support delivery of sales targets and KPIs.
* Monitor daily sales performance and identify opportunities to increase revenue.
* Promote upselling, cross-selling, and promotional activity.
* Support cost control, waste management, and margin protection.
Cash & Compliance
* Oversee cash handling, banking, and reconciliation procedures.
* Ensure compliance with age-restricted sales (where applicable).
* Support audit preparation and compliance checks.
Key Knowledge/Experience & Qualification Requirements
* Previous experience in a leadership role within a retail environment is essential
* Experience of leading a team
* Strong customer/ guest experience skills
* Cash handling experience
* Experience in supporting with right people, right place, right time
* Experience in a fast paced environment .
* Confident communication skills with the ability to motivate and guide others.
* Ability to remain calm, organised and effective during pressured trading periods.
About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you.
There has never been a more exciting time to join Butlins!
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