Our Client, Ranked the number one fastest-growing private company in The Sunday Times 100 2022, AYBL has quickly become one of the most iconic active-wear brands worldwide since launching in the UK in 2018.
Fantastic opportunity available, we are recruiting for two Customer service executives to join their exciting and expanding team! £12.50 per hour. With start dates from Mid-October 2025, Located on velocity way Redditch.
Main Purpose of the Role;
· The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.
Responsibilities and duties;
· Resolving and responding queries via email or live chat messenger in a professional and timely manner
· Responding to queries about our AYBL products
· Liaise with buying department to understand when stock is due in
· Liaise with warehouse department to understand when orders will be sent out
· Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
· Refer unsolved queries to the manager
· Adhere to confidentiality / GDPR
· Give recommendations for the website/ customer service department
· Deliver excellent customer service
Experience required;
· Customer service and admin experience
· IT literacy across systems, websites and office programmes
· Organised, with excellent attention to detail
· Strong written communication skills
· Trustworthy and understanding of confidentiality issues
· High level of concentration
· Strong communication skills
· Professional, tactful and friendly attitude
· Excellent team working skills
Working hours/Pay rates / Benefits of position;
· 09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.
· £12.50 per hour
· Working in a modern, vibrant state of the art facility
· Breakout rooms - Relax in style during your breaks!
· Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks
Call the team today on 01527 591141 to find out more.