Job Description
Head of Operations
Salary: Significant DoE
Location: Telford
Overview
* To manage the construction, operation and maintenance of the utilities distribution system.
* To effectively and efficiently control resources to meet agreed performance objectives.
* To provide the highest standard of customer service within the region.
* The provision of leadership and support to the regional Operations Director, engaging with business partners and strategically leading on activities to improve scorecard performance across the region.
Activities Undertaken
1. Lead, motivate and develop Team Managers in effectively undertaking their duties.
2. Set objectives, monitor and drive performance and take accountability of distribution activities in the region.
3. Co-ordinate the formulation of Capital and Revenue Budgets for the region and to monitor and control expenditure of these budgets.
4. Ensure that customers in the region are provided with the highest standard of service commensurate with their needs and agreed standards.
5. Ensure that all customer complaints in the region are brought to a successful resolution.
6. Ensure that the Distribution System is developed, operated and maintained as efficiently and e...