Credit Control & Customer Account Management
* Oversee credit control for all customer accounts.
* Send customer statements and respond to account-related queries.
* Chase overdue balances and maintain regular communication with customers.
* Work closely with the sales team, providing updates on the status of their customer accounts.
* Manage orders on hold pending account settlement or proforma payment.
* Release held and prepaid orders to the warehouse when cleared.
Customer Documentation & Reporting
* Email invoices and supporting account documents to customers as required.
* Upload invoices and documents to customer-specific online portals.
* Create, maintain, and update customer account records.
Accounts Receivable
* Review, allocate, and record incoming payments for credit accounts.
* Process and record advance payments from customers paying upfront.
EDI & International Orders
* Collaborate with a team member to process international orders submitted via EDI (Electronic Data Interchange).
Candidate Requirements
* A minimum of 2 years’ recent experience in a similar credit control or accounts administration role.
* Strong proficiency in Microsoft Excel and other Microsoft Office applications.
* Clear, confident, and effective communication skills, with the ability to work well within a team.
Contract Details & Benefits
* Salary: £42,000 per annum
* Full-time, office-based role: 8:45am – 5:00pm, Monday to Friday
* Company pension scheme after 6 months
* On-site parking at our peaceful, rural office location
* 20 days’ holiday per year, increasing with length of service